Shipping Policy
SHIPPING POLICY
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the Netherlands.
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the Netherlands: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
- Last Order Time: 00:00 Central European Time (Amsterdam).
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 3-5 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
- Total Delivery Time: It will take a total of 4-8 business days to receive your order.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and PostNL.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via info@chloeandcle.com.
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of the delivery date.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Chloe & Clé will cover the return shipping costs.
- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Chloe & Clé does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
DELIVERY TIMELINE Below are the estimated delivery times for all packages:
- Processing Time: 1-3 business days
- Transit Time: 3-5 business days
- Estimated Delivery Time: 4-8 business days
COMPANY INFORMATION AND CONTACT
E-Mail: info@chloeandcle.com
Contact Form: Contact Us
Customer Service: Monday to Saturday, 9:30 am to 7:00 pm.
FREQUENTLY ASKED QUESTIONS
Processing time: 1 - 3 working days (Mon - Fri)
Delivery time: 3 - 5 working days (Mon - Fri)
No matter where you are, we strive to provide fast and reliable shipping to get your products to you as quickly as possible.
More details about our Shipping Policy
For any inquiries or assistance, please don't hesitate to reach out to us at info@chloeandcle.com. Our friendly and dedicated customer support team is ready to help and ensure that your needs are met promptly. Whether you have questions about your order, need assistance with a product, or require any other support, we are here to make sure you have a seamless and satisfying experience. Rest assured, we will do everything possible to ensure you receive your order in a timely manner.
It's super easy to start a return. Simply contact us at info@chloeandcle.com, and we'll send you a return shipping label along with detailed instructions on how and where to send your package.
Please note that items sent back to us without first requesting a return will not be accepted.
