Shipping Policy

SHIPPING POLICY

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

  • Countries: We currently ship within the Netherlands.
  • Future Expansion: Expansion to other shipping areas is being considered.

    SHIPPING COSTS

    • Within the Netherlands: Free shipping on all orders.
    • No Hidden Fees: All costs are clearly stated at checkout.

      ORDER PROCESSING TIME

      • Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
      • Last Order Time: 00:00 Central European Time (Amsterdam).
      • Weekend Orders: Orders placed on weekends are processed the next business day.

        TRANSIT TIME

        • Estimated Delivery Time: 3-5 business days.
        • Business Days: Shipments occur Monday to Friday.
        • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
        • Total Delivery Time: It will take a total of 4-8 business days to receive your order.

          SHIPPING PROCESS

          • Reliable Courier Services: We ship via DHL and PostNL.
          • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
          • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

            TRACKING INSTRUCTIONS

            • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
            • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
            • Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us.

              MISSING ITEMS PROCEDURE

              • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via info@chloeandcle.com.
              • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

                RETURN POLICY

                • Returns: Returns are accepted within 30 days of the delivery date.
                • Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
                • Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Chloe & Clé will cover the return shipping costs.
                • Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.

                  RESTOCKING FEE

                  • No Restocking Fee: Chloe & Clé does not charge a restocking fee for any returns.

                  RETURN DELIVERY COSTS

                  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
                  • For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

                    DELIVERY TIMELINE Below are the estimated delivery times for all packages:

                    • Processing Time: 1-3 business days
                    • Transit Time: 3-5 business days
                    • Estimated Delivery Time: 4-8 business days

                      COMPANY INFORMATION AND CONTACT

                      Company Name: SAVERBO
                      Address:                       Rechtzaad 15, Roosendaal, Noord-Brabant, Nederland.
                      E-Mail: info@chloeandcle.com
                      Contact Form: Contact Us
                      Phone: ‪+31647779228‬
                      Company Number:                       85412899
                      VAT Number:                       NL004093281B77

                      Customer Service: Monday to Saturday, 9:30 am to 7:00 pm.